Description of the business for sale
This business specializes in teleservicing solutions that utilize a blend of innovative technologies and products. It has been in business for over 18 years but now is concentrating on a start-up product/software that is becoming the market leader for providing for the development of speech-enabled, reality-based training for contact centers and other support organizations. This is geared toward those in customer support, frontline interactions and contact centers or any company that has a front office which provides sales, service and/or support and wants to make every contact count by increasing the effectiveness of those interacting directly with the customers. It is a cross-industry solution that will enable businesses to “clone” their star performers by having those frontline personnel to be able to practice and acquire the communication and interaction management skills that can improve their ability to communicate via speech, e-mail or chat from day one. This product/software allows the computer to play the role of the contacted party and is able to recognize and respond intelligently to the statements made by the trainee, while, at the same time, it manages and responds to the trainee’s interactions with rapidly created simulacrums of live desktop applications.
Support / Training provided by seller
Owner will train the buyer at no cost for 12 weeks.
Description of the facilities
Assets to be transferred with the sale of the business:
FF&E: $2,000
Software: $250,000